IT & Engineering role
IT & engineering’s guide to subscription management
How IT can drive scalability, stability, and reliability within the Recurly platform
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Benefits
The Recurly subscription management and recurring billing platform is designed to provide IT and engineering teams with a modern, scalable, reliable, and extensible platform that provides the power and functionality your teams need—without draining precious resources.
Focus on your core business
Eliminate non-core requests that distract from your customer needs by transferring billing platform support and maintenance.
Improve operational efficiencies
Save time and resources and minimize mistakes by automating the subscription management recurring billing process.
Payment gateway flexibility
Access to leading global gateways and diversify payment options including credit cards, PayPal, Venmo, Apple Pay, Google Pay, and more
Connect to leading apps
Build business and process continuity by leveraging Recurly’s vast ecosystem of innovative integrated partners and third-party systems.
Protect customer data
Robust security measures to prevent unauthorized access and ensure compliance including PCI-DSS, SOC II Type 2, GDPR, HIPAA, and more.
Expand & extend workflows
Integrate with other applications with additional secure, trusted connection methods including Recurly API, Recurly.js, webhooks and hosted pages.
The role of IT and engineering is more crucial than ever
You play a crucial role in the development, management, and maintenance of the technology infrastructure that supports your company’s subscription service. And that’s in addition to developing and maintaining the company’s solution offerings.
Challenge
As the business needs and requests from sales, marketing, and finance continually evolve, your internal team’s finite resources have trouble staying ahead.
Solution
Recurly lightens the load of IT and engineering teams by providing a flexible, scalable subscription management and recurring billing platform that plays well with other business applications through direction integrations and an open API. Further, Recurly provides customizable analytics that allow you to make informed decisions across both app stores and web subscriptions.
Not having to worry about managing subscription billing because Recurly handles that for us has been huge. It has enabled us to focus on the elements that are core to our business—the customer experience and the box."
Becky Segal
VP, Platform Engineering
BARK
Key features
Recurly powers your subscriptions with the automation and insights it needs to succeed — from revenue recognition to recurring billing, payments orchestration, churn management and reporting. and analytics across web and app stores.
Plans, pricing, and promotions
Quickly configure and launch new plans and present the right offer at the right price — and easily offer discounts and promotions.
- Pricing models: Test and fine — tune numerous pricing models from fixed to quantity — based, usage-based, ramp, one — time, and prepay.
- Plans and add-ons: Launch, test, and iterate new plans quickly and in any new market through support of over 140 currencies — this includes offers like free trails.
- Cancel saves: Save subscribers from churn by creating and testing cancel-save paths via discount, promotions, or pausing their subscription.
Subscriber management
Maximize subscriber lifetime value with personalized journeys and insights.
- Subscriber autonomy: Allow subscribers to easily upgrade, downgrade, start, pause, make additional purchases, and cancel subscriptions with in-app prompts.
- Account Hierarchy: Support subscribers with multiple regions or entities by creating a many-to-one invoicing hierarchy (e.g. a family plan).
- Multi-subscriptions: Allow subscribers to efficiently manage multiple subscriptions per account, consolidating invoices for multiple subscriptions.
Automated billing
Simplify and automate every aspect of subscription billing and invoicing — and scale with confidence no matter how complex the situation.
- Automated invoicing: Automate the entire recurring billing and invoicing cycle, or accommodate the occasional manual invoice.
- Invoice customization: Customize invoice and receipt templates including header and footer, assigning templates to individual subscribers.
- Taxes and compliances: Automate the calculation and collection of taxes, including VAT and GST, configurable at the country and state level.
Churn management
Maximize recurring revenue from your travel programs, minimize member attrition, and boost customer value with industry-leading churn and revenue recovery tools.
- Intelligent retries: Leverage machine learning to intelligently retry declined payments for membership renewals — a key tool to combat involuntary churn.
- Account updater: Automatically update expired or outdated card information for your members, ensuring seamless renewals and uninterrupted access to benefits.
- Dunning campaigns: Use dunning tools to automate billing reminders, reduce churn, and update payment methods.
Revenue recognition
Streamline and automate ASC-606 and IFRS-15 compliance with multiple revenue reporting standards using an enterprise-grade, configurable solution.
- Revenue management: Simplify accounting with advanced automation, built for high-velocity businesses offering complex plans.
- Revenue compliance: Automate revenue recognition processes complicated by diverse sets of subscription contracts and pricing models.
- Revenue forecasting: Close the books faster and forecast recurring revenue with greater accuracy and predictability within a single UI.
Payments orchestration
Present a symphony of payment options including credit cards, Amazon Pay, PayPal, Venmo, Apple Pay, Google Pay, SEPA, BACS, BECS, ACH, and more.
- Payment gateways: Prevent leaking revenue from failed payments with pre-built integrations to over 20 payment gateways and support for more than 140 currencies.
- Alternative payment methods: Explore and add new payment methods quickly and easily, supporting both local and global payment options.
- Subscriber wallet: Reduce declines and increase payment assurance by allowing subscribers to store multiple payment methods.
Customizable, in-depth analytics
Answer these questions and more with actionable insights into your subscription performance including customizable, advanced analytics.
- Are subscriptions revenue growing?
- How do new vs. returning subscribers compare?
- What plans and packages are performing best?
- How can I improve operational efficiencies?
- Am I compliant with ASC-606 and/or IFRS-15?
App management
Recurly app management delivers a complete picture of subscriptions across app stores with web subscriptions through a simple, automated data sync.
- Enhanced subscriber view: Gain a holistic view of all subscriptions with access to subscription details to fuel faster, more-informed decisions.
- Cross-platform analytics: Compare and analyze performance, revenue, and growth across app stores and web with dashboards and reports.
- Cross-platform entitlement: Build and bundle granular features to determine customer access rights through a simple, consolidated UI.
Supporting capabilities
Get connected
Connect seamlessly with leading applications for accounting, ERP, taxes, sales and marketing, data warehouses, fraud management and more through the Recurly partner ecosystem.
Gain the subscription analytics and insights you need with Recurly
Join thousands of global brands that trust Recurly's 15+ years of expertise
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