SUPPORT & SERVICES

How can we help?

Recurly is here to help you build and scale your subscription business faster, smarter, and stronger with friendly, effective support and services.

Onaboarding Services, Professional services, Customer success, Customer support

From self-service resources to our local team ready for your call—Recurly is here for you

Start fast and strong

Start fast and strong

Accelerate success with help from our outcome-focused onboarding. Combined with our intuitive and flexible platform, even complex implementations are streamlined and simplified.

Collaborate with experts

Collaborate with experts

Scale confidently by tapping Recurly’s proven subscription-industry expertise. As your business grows, lean on us to future-proof your operation and keep success growing.

Collaborate with experts

Access 24/7 services and tools

Because subscriptions don’t sleep, we offer a comprehensive self-serve product and developer documentation and DIY training videos. You can also tap into chat, email, and phone support.

Key programs & services

Grow your business from onboarding to expansion, wrapped in comprehensive services and support from subscription experts.

Onboarding and migration services

Our onboarding services support customers and partners with the implementation, application, and extension of Recurly solutions.

  • Initial consultation: Set your business up for success by leveraging an experienced team of subscription and payments experts to help you unlock the most value from the Recurly platform.
  • Implementation consultation: Optimize the adoption of Recurly with implementation services that help you craft a solution that best fits your business needs and jumpstarts your time-to-value.
  • Integration consultation: Enable seamless workflows and system alignment with a dedicated integrations team to help consult, guide, and validate integrations to meet your unique business needs.
  • Data migration: Migrate quickly and securely with an experienced team of migration experts to help you seamlessly flow in sensitive subscriber data.
Preparation Solution design Integration Validation Production
2 people talking Data based on business needs Customized trainging sessions Technical audit of configuration

Professional services

Recurly Professional Services supports our customers and partners in expanding, extending and customizing the platform to fit the unique needs of your subscription business.

  • Custom reports and feeds: Data is the lifeblood of any business. If you have special data requirements to help you glean the insights you need, our team will build it for you.
  • Custom integrations: Extending workflows increases efficiency. We can help you sync your specific mappings into our integrated third-party applications. (e.g. Salesforce, NetSuite, etc.)
  • Custom features: Every business is unique. If you can envision it, we can help explore it with product management to prioritize and bring it to life to fit to meet your specific requirements.

Customer support

Recurly support provides world-class customer support—covering everything from developer assistance on API questions and analysis of business data, to day-to-day assistance with billing questions.

Our global, in-house support is available seven days a week. With our hands-on approach and training on billing across industries, you’ll see why we’ve earned our 96% customer satisfaction rating.

  • Professional and friendly engagement designed for merchants who expect efficient and effective support
  • Direct communication with the support team through portal, chat, and email
  • Committed response time service level objectives (SLOs)
24/7 Support Create a ticket Welcome to Recurly. How can we help you today?

Strategic support

Recurly TAMs will partner with you to proactively identify and prevent potential problems. Think of your dedicated TAM as a personal best practice guide who helps design your roadmap, then navigate it strategically to achieve your business goals.

  • Support through the entire lifecycle with proactive recommendations for growth opportunities
  • Training sessions for best practices
  • Personalized critical situation management
Recurly dashboard background Code Integations Revenue Recovery

Experience matters. Enjoy unmatched, proven scalability with Recurly.

2,200+

50M+

$10B

$880M

JWplayer
JWplayer

They (Recurly) really think through issues, are sympathetic, and just try to solve the problem. Their attitude has always been that whatever the issue is, they’ve probably seen it before and can help us figure it out. They’re very proactive and able to think outside the box, which is something that I genuinely appreciate.

Chief Strategy Officer
Customer since 2009

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