Sonicbids Gains Competitive Advantage With Recurly

Overview

Sonicbids is growing rapidly by offering a unique and outstanding service: a career management and promotional tool for more than half a million music acts. Sonicbids also serves as the exclusive booking platform for major music festivals such as SXSW. And they use Recurly to help them do it all.

Sonicbids members create an online presence on the site, using Sonicbids’ own invention, the Electronic Press Kit (EPK). Instead of assembling and mailing scores of physical press kits, artists use the features of the EPK – including unlimited high-quality music and video uploads – to position themselves for festivals, gigs, TV and movie work, studio sessions, licensing, and more.

As an act gains traction, new analytics tools from Sonicbids help build momentum. “Sonicbids members can now infuse their EPK with important social media analytics, such as their hard-earned Facebook likes, Twitter followers, and Soundcloud and YouTube plays,” according to Joshua Ellstein, President and COO of Sonicbids.

Sonicbids serves as the application portal for major events and festivals – and promotes artists who attend. More than 250 Sonicbids artists will attend the June edition of NXNE. That’s North by Northeast, in geographical counterpoint to the very popular SXSW gatherings, which Sonicbids also sponsors.

We chose Recurly because we were impressed with the company's customer service. Recurly has proven that it is a customer-focused company.

Michael Felman,  CFO

Choosing Recurly

After evaluating several subscription billing providers based on customer support, product functionality and system performance, Sonicbids selected Recurly. “We chose Recurly because we were impressed with the company’s customer service. Recurly has proven that it is a customer-focused company,” according to Michael Felman, CFO of Sonicbids. “In addition, Sonicbids relies on having clear visibility into our business, and Recurly provides a variety of useful reports relevant to our subscription business.”

Sonicbids runs a technically complex service, cutting across major issues such as big data storage, community, searchability, online promotion, payments, and security. Yet each artist pays a fixed monthly fee, so efficient, scalable solutions are crucial to Sonicbids.

And, when you’re taking on complex technical challenges, even the best-designed software may only be as good as the quality of the support behind it. Felman tells the story: “We had an issue with hops between a third party’s data center and Recurly. A third-party ISP was dropping half of the data packets. We had emails flying between our developers, their developers, and Recurly’s CTO. It took us two months to resolve, but we fixed it. The support we’ve had has been beyond expectations.”

We are 100% dependent on Recurly services like dunning and integration capabilities.

Michael Felman,  CFO

Focus on PCI Integration

One big issue for Sonicbids is PCI compliance. PCI DSS, or Payment Card Interchange Data Security Standard, is a set of rules to help companies “harden” online payment systems against intrusion. Companies that comply with PCI DSS increase their chances of surviving a digital attack. Companies not in compliance risk data loss and hefty penalties.

“For us, Recurly’s status as a Tier 1 PCI Provider, and the ability to use and customize Recurly.js, are really important,” said Felman. “Recurly’s suite of Javascript libraries helps keep credit card data flowing through our system. Beyond that, we are 100% dependent on Recurly services like dunning and integration capabilities.”

Recurly.js is central to Sonicbids’ implementation of Recurly. Recurly.js calls Recurly-hosted code to accept online payments, meaning the host system never sees nor stores credit card data. This approach removes a great deal of complexity from PCI compliance for merchants who use Recurly.js.

“We found Recurly’s solution to be complete and well-proven,” according to Ellstein.

Download the Case Study: Sonicbids

Related Success Stories