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In January, we shared exciting news—the inclusion of built-in benchmarks in Recurly Reporting & Analytics. Your responses were overwhelmingly positive, so we’ve come back with more! Six new built-in acquisition and retention benchmarks The first built-in benchmarks Recurly rolled out focused on churn metrics. Now, we’ve turned our...
It’s hard out there. The new year brings new subscription challenges for global companies: spending is down, customer acquisition is challenging, personalization is now a necessity, and payments play a crucial role in the subscriber experience. As companies shift to retention, thorough benchmark and trend analysis are vital for success....
Consumer purchasing power is directly affected by economic conditions, and this, in turn, influences how subscription services are perceived and valued. Grappling with the challenges of acquiring new subscribers and changing consumer preferences, businesses are reconsidering the long-term benefits of customer retention tactics. The era of personalization Today’s consumers are...
Subscription services continue to prevail, and the importance of automation and a flexible technological infrastructure cannot be overstated. As companies work to meet the evolving needs of their customers, the role of advanced technology becomes crucial to improve retention. From onboarding to customized billing, payment processing, and plan management, the...
In a market where subscription services continue to gain popularity, offering personalized experiences can set your business apart from competitors–becoming a unique selling point that attracts and retains customers in a landscape where differentiation is crucial. Over the last year, once-familiar concepts like pricing, payments, and personalization have gained newfound...
Companies frequently ponder their performance metrics and wonder, "Is this good? How do we stack up against our competitors?" Understanding where you stand in the industry is crucial, and that's where benchmarks come into play. Recurly is excited to introduce built-in benchmarks in our Reporting & Analytics. It allows...
The subscription model continues to experience major shifts in consumer behavior and expectations, where flexibility is not an option but a necessity–for both physical products and digital subscriptions. Additionally, as the global economy profoundly influences subscriber preferences, the key to sustainable growth lies in adapting to the latest trends in...
Hello, everyone! Mary Rosberg here. As Recurly’s Growth Evangelist, I come across the most interesting stories about subscriptions. As we kick off 2024, I want to take a moment to review what the past year was like for subscriptions worldwide. I have to say, it’s been a fascinating ride. Customer...
Hello, and Happy New Year! While the weather outside has been balmy (for most of us), we hunkered down and readied the 2023/2024 winter product launch including a revamp of our Recurly Product Docs site to make it easier to find what you need when you need it. Let...
71% of consumers use subscriptions to manage health and wellness goals Just in time for New Year’s resolutions, Recurly releases new consumer research showing the impact of subscriptions on the health and wellness journey of American consumers. In fact, 71% of consumers rely on subscriptions to help hit their health...
Observability is a critical component of any successful engineering organization, as it allows you to identify and resolve problems quickly and efficiently, in addition to providing other benefits. However, it can become increasingly challenging as your systems grow in size and complexity. Observability at scale at Recurly refers to the...
Cyber Week lasts from Thanksgiving Day through Cyber Monday and is a long-awaited time for online shoppers. It marks one of the biggest shopping opportunities of the year and kicks off the holiday season. This year, consumers spent $12.4 billion online on Cyber Monday only, after a record-breaking Black...
